Our PROCESS Makes Us Different
Our customers tell us that the way we do business is what makes us different from other replacement contractors. When you work with EXOVATIONS®, you can expect to see our customer focus through each part of our process:
Educational Consultation
Detalied Project Specifications Written in Contract
Competitive Price Guarantee
Written Project Schedule for all phases of project
Online Project Status Reports
EXOVATIONS' Employed Project Manager
Transferrable Warranty on ALL Labor & Materials
Lifetime Workmanship Warranty on ALL Labor
Fully Licensed and Insured
Drug-Free Workplace
Payment Upon Your Complete Satisfaction
Educational Consultation
Unlike many other replacement contractors, our sales process is informative and consultative, not the high-pressure, one-call close approach. We find that the more educated and informed our customers are, the smoother the project runs and the more likely we are to gain repeat and referral business.
It is very important for a contractor to listen, and understand your needs and wants. While discussing your project with a us, we will listen to your ideas and suggest ways to make them work within your budget. We will show you examples of how we have solved home improvement challenges that are similar to yours and answer any questions that you might have regarding your project.
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Detailed Project Specifications Written in Contract
Without a written contract, there is no way to ensure that your expectations of product, installation, project scope and pricing are being met.
Remember that proposals from different contractors may look as different as apples and oranges! Don't be shy about asking any contractor to clarify the proposal. Ask lots of questions and each contractor the same questions for consistency. Insist upon a written proposal. Examine it to make sure you think it is complete and fair. Do not settle for an oral agreement on any of the work to be performed. Have the contractor document all points clearly in writing.
At EXOVATIONS, our detailed proposal becomes our contract so that you can clearly see what you are getting and what it costs. No surprises.
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Written Project Schedule for all phases of project
Each and every project that EXOVATIONS does, no matter what the size, is overseen by a highly knowledgeable and professional Project Manager. Shortly after you approve the contract you will be contacted to set up an appointment with your Project Manager. This meeting is referred to as the “pre walk”.
Your Project Manager will meet with you and go over every step of the project to confirm exactly what is going to be done. At that time your Project Manager will give you a written schedule of events that include everything from material and equipment delivery dates, to when each and every phase will start and be completed. Your Project Manager will even schedule a date and time when you will meet with him to final walk your project and insure your total and complete satisfaction. This last quality control meeting with you and your Project Manager is referred to as the “final walk”.
Your Project Manager will even confirm the style and colors of the products EXOVATIONS is installing. Also at that time your Project Manager will take your completed Paint Selection Sheet.
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Online Project Status Reports
Once your project is scheduled, you will receive customer login information that will provide you access to your project status, anytime you want it.
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EXOVATONS Employed Project Manager
Unlike other replacement contractors, our customers receive a project manager to oversee your entire project.
Your Project Manager is there for more than just the pre walk and final walk. He is your primary contact for all phases. You will be given your Project Manager's cell phone number so that you may contact him any time you have the need to do so. Your Project Manager will conduct on site inspections of every phase of your project form start to finish.
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Our Warranties
EXOVATIONS offers a Limited Lifetime Workmanship Warranty on all labor performed. Our warranty is even transferable. It truly is the very best in the business! We meet and often exceed all manufactures specifications thereby insuring that all your products that we install will be backed by the manufacturer's full warranty.
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We are Fully Liscensed & Insured
EXOVATIONS has a 2 million dollar general liability insurance policy along with full workers compensation insurance that covers everyone from the first person to the last person working on your home. You will be provided a copy of our Certificate of Insurance. You are encouraged to call the phone number listed on that certificate to verify coverage.
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Drug-Free Workplace
EXOVATIONS is a drug free work place. We have picked what we feel are the very best personnel to join our team. All our employees and installers participate in ongoing technical training to ensure that the most current standards are being followed.
EXOVATIONS creates a good working environment through steady work, good pay and benefits and a stable Company Profile. All this contributes to happy and healthy motivated workers that are there to serve you.
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Payment Upon Complete Satisfaction
Normally, EXOVATIONS does not require any down payment. You do not pay anything until your project is 100% complete and you are totally satisfied. The only time EXOVATIONS requires a deposit is when we are ordering doors, windows or any other special order item. Then we only require a deposit equal to one third of that portion of the contract.
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